FAQ's

1) What are the foam products made out of?
The props on our site are made of polystyrene (foam).Unless otherwise noted, they are untreated, unpainted and contain a density of one pound. These items are durable if taken care of, but as with any foam item, it can be dented, scratched and nicked if it comes in contact with anything. We advise keeping these out of children’s reach while not using them in a shoot. In the event a piece breaks, it can be reattached with a water based glue.

On several items we do offer a two pound option (please contact us for additional information). The two pound foam has twice the density of the one pound foam and is heavier and more durable. They will look exactly the same when you shoot them, but they tend to last longer.

On several of the numbers we sell, you will see a small gap in the foam. These gaps are caused when the hot wire cutter cuts away at the foam. The gaps are needed so that the wire cutter can get 'inside' the number to remove internal pieces. The gaps are small and turning the numbers at a slight angle will help minimize the appearance of the gaps.
 
2) What are the product dimensions?
Each products dimension is listed in the description. All dimensions are approximate.
 
3) Can they be painted?
Yes, but only with 100% water based paints. Other paint types may dissolve the foam. Water based spray paints (available in most hobby/craft stores) will give a nice smooth coat, however you may need 2 coats. We suggest you test the paint on the back of the product to ensure it looks how you want it to look when dried.
 
4) How are they packaged?
Depending on the item, it will ship in either 1 or 2 boxes. In addition to the outer box, we package with additional corrugated cardboard as well as packing paper in the inside for support. We package very carefully to avoid any damage to the products. In the event there is any breakage or damage, you must notify us within 24 hours of receipt of order.

We will ship to the address listed on your paypal account. If the address on your paypal is incorrect, please correct it prior to placing an order with us.
We currently ship in the USA and Canada. We offer free shipping in the USA. Canadian customers must contact us via email and I will provide a quote. Any additional duties/custom fees are the buyers responsibility.

Orders are typically shipped within 2-4 business days from the time payment is received. We consider day one the first full business day after the order is placed. If payment is sent at 2pm on Monday, than we consider Tuesday as day 1. Please keep in mind that we ship USPS Parcel Post, which according the USPS website may take “up to 9 business days”. We may, at our discretion, ship orders UPS Ground. We always get tracking information and that tracking number is available upon request.

If you need expedited shipping for an item, we can typically take care of you, however there will be an additional shipping cost for expediting the order.
In the rare event we are out of stock, we will promptly notify you and offer a refund or an upgrade as applicable. Typically, we can get numbers cut within a few days.
 
5) Can you make custom shapes?
We can provide a quote on a custom shape(s). Please send us the following information: A description of what you are wanting, including the length, width and depth, the quantity, shipping address and a contact phone number. We will send you a drawing of the proposed shapes with pricing. For custom items, full payment is required at time of drawing approval. Depending on complexity of design, there may be a design fee.
 
6) Do you offer volume discounts?
If you are looking to purchase a large quantity of items, please contact us with the specific items, desired quantity and your contact information. We can also be reached M - F 10am – 6pm PST at 602.228.8456 ask for Andy..
 
7) Do you ship outside the US?
We offer free shipping within the USA, and we do offer shipping to Canada. See #4 above for more details.
 
8) Do you have any other payment options besides Paypal?
Yes, we can do a credit/debit over the phone if you prefer to not use PayPal. Our number is 602.228.8456